SHIPPING & RETURNS

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ALL ABOUT:

SHIPPING

shipping cost: 6,00€

WITHIN GERMANY

DELIVERY TIME

How long does it take, for my purchase to arrive?

Depends of how it is produced:

“IN STOCK”

DELIVERY TIME:
3-7 WORKING DAYS
WITHIN GERMANY

If your ordered piece is in stock, we will ship it from Monday to Friday within 24h after receiving payment. We will notify you when we have received the amount and when your order leaves our office. You will of course receive a number for tracking the shipment.

 

Despite careful stocking, it can happen that an item sells out quicker than expected. Therefore, we do not guarantee delivery. The following applies: Only while stocks last.
If an ordered item is not available, we will contact you to find a replacement in terms of price and quality. Of course, there is a 14-day cancellation policy for these goods. If you make use of the cancellation policy, we will bear the costs of the return. We are entitled to refuse delivery at any time.

“MADE-TO-ORDER”

total delivery time:
2-3 weeks

If the piece you ordered is marked as “made-to-order”, we will produce your order for you after receipt of payment. Depending on the workload, this takes around 2 weeks. We will notify you when we have received the amount and are processing your order. When your order leaves our office, you will of course receive a tracking number.

 

Despite careful stock management, materials for an item may run out faster than expected. Therefore, we do not guarantee delivery. The following applies: Only while stocks last.
If an ordered item is not available, we will contact you to find a replacement in terms of price and quality. Of course, there is a 14-day cancellation policy for these goods. If you make use of the cancellation policy, we will bear the costs of the return. We are entitled to refuse delivery at any time.

We do not enforce a minimum order value. If there are any delays in delivery, we will inform you.

We are happy to deliver to your desired address, even if it differs from your usual billing address.

Alternatively, you can have your package sent to the nearest DHL Packstation (only in Germany).

For items in stock, your package will be delivered immediately after ordering if you pay with PayPal, credit card or invoice or immediately after receipt of money if paid in advance.
Bitte halte deine Kontaktdaten immer auf dem Laufenden, um Lieferungen an eine falsche Adresse zu vermeiden.

SHIPPING PARTNER

We deliver quickly and reliably via DHL, provided that we ourselves receive delivery on time and correctly and are not responsible for the lack of availability. MABLE assumes no liability for damage during transport. Please contact DHL customer service.

 

UNAVAILABLE PRODUCTS

If the goods are not available, we will inform you immediately and any advance payment will be refunded immediately.

ALL ABOUT:

RETURNS

We strive towards you to be completely satisfied with your order.

Thanks to our 14-day money-back guarantee, you can simply send parts that don’t fit or you don’t like back to us. This does not apply to custom-made items. Unfortunately, we cannot offer free returns outside of Germany.

FREE RETURNS

FROM A GOODS VALUE OF €150

Are you buying designs valued over €150?

Send us an e-mail to post (at) mableonline.com and we will issue a return label for you to print. Simply stick it on your return and hand it in at any Deutsche Post branch, parcel shop or packing station.

 

Your statutory right of cancellation and warranty rights remain unaffected by these additional services we offer.

In order to be able to offer you this service in the future, we ask that you treat the goods with care and try them on as carefully as you would in a store. Please send the designs back to us in their original packaging, unworn and in an undamaged condition.

 

If the goods are damaged, worn or obviously in a condition such that we cannot resell them without repair or cleaning, we will contact you and may charge a fee.

 

Did you receive damaged goods? Please mark the place on the delivery note and send the goods back to us.

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